At NWRDC, we are committed to keeping our customers informed about important initiatives, decisions, and activities. Following each quarterly Policy Board meeting, we share key updates to help you stay connected with the direction of the organization. NWRDC is governed through Florida State University with guidance from the Policy Board, which is comprised entirely of customer representatives.
Below is a summary of the board’s fourth quarterly meeting, held September 21, 2026:
- The board reviewed NWRDC’s Financial Statements for the period ending June 30, 2026. Revenues totaled $127,929,730; expenses totaled $122,927,004. The total cash balance was $11,484,006, including $2,674,998 in depreciation and $8,809,007 in operating reserves (33 days). Administrative costs were assessed at 13.56%, slightly over the percentage of budget (13.5%) but still under the dollar amount budgeted. Accounts receivable continued to be collected timely.
- The board reviewed the Storage cost center surplus. $40,000 of the surplus will be carried forward to FY 27-28 to cover costs associated with upcoming GovRAMP certification efforts for storage and backup services.
- The Management Committee supported rolling surpluses of 2% or less into the operating reserve, which would add approximately $450,000 to the reserve, similar to years past. The committee also discussed developing a more strategic approach to building the operating reserve toward its sixty-day goal without impacting customer rates. Recommendations will be brought forward in the
- Management Committee Report and Official Business:
- The board accepted the Management Committee Report without objection.
- Russell Kaufman, CIO for Palm Beach State College, was appointed as the Small Customer Representative without objection.
- The Strategic Plan was approved following incorporation of suggestions from the June 6, 2026, Board meeting. The approved plan will be published on the NWRDC website in the coming weeks.
Meeting Highlights:
- NWRDC is developing a rolling three-year technology plan addressing contract status, end-of-life projections, and the future state of services at the data center. The plan will be presented at the next Board meeting.
- The board received an update on the recently launched Cloud Data Protection service and the selection of Druva. NWRDC evaluated three vendor solutions through proofs-of-concept, demonstrations, and discussions, considering coverage, multi-tenant capabilities, reporting, security and compliance, and pricing.
- Druva was selected based on pricing, ease of procurement, and overall platform capabilities.
- Reviewed service performance metrics. Despite approximately three times as many P2 incidents as the prior year, average P2 response time improved from approximately two hours to 38 minutes, and average P2 resolution time decreased by approximately half.
- Overall, average incident resolution time was approximately seven hours lower than the same point last year.
- NWRDC hosted an AI workshop presented by AWS on August 26, 2026, with significant participation from state agencies.
- Upcoming workshops include Databricks Florida Government Data Analytics and Intelligence Workshop on October 16, 2026, and Oracle Security Briefing Workshop on November 5, 2026.
- NWRDC issued Log Shipping credits resulting from vendor savings. Additional credit memos have been issued and must be used by March 30, 2027.
- The FY 2025-26 true-up process will also begin.
Additional Updates:
- The SWCAP Report is being finalized for submission as part of the annual DFS Federal Audit process.
- Customer SLA renewals for the first two months of FY 26-27 totaled approximately $24 million. This information will be provided quarterly going forward.
- NWRDC received updates on IRS, CMS, and SSA audit remediation. For the IRS audit, 452 of the 466 findings remaining with NWRDC have been completed, with 14 delayed. For CMS, 6 of the 68 findings assigned to NWRDC remain open. For SSA, 17 of 21 findings have been closed by SSA, with 4 remaining open.
- Strategic Plan progress reporting will become a standard agenda item moving forward.
As always, please do not hesitate to contact us with any questions, concerns, or suggestions regarding NWRDC. We value your feedback and look forward to hearing from you.
