Thanksgiving Holiday Hours of Operation

In observance of the upcoming Thanksgiving holiday, NWRDC will transition to our normal after-hours operations at 5:00 PM on Tuesday, November 24th through 7:00 AM on Monday, November 30th.  As always, technical support is available 24x7 by calling Operations at (850)645-3500 or emailing it_support@nwrdc.fsu.edu.

In this time of gratitude, we are thankful for our customers’ patronage and appreciate their confidence is our services. From all of us here at NWRDC, warm wishes for a safe and happy Thanksgiving.

NWRDC Thanks Our Veterans

NWRDC is honored to have twelve US Veterans among our staff.  On this Veterans Day, we would like to recognize their service to our country.  Our many thanks go out to:  Wesley Broer, Kevin Bundage, Edwin Guzman, Doug Hall, Gene Hallmark, William Kirk, John McCloskey, Kevin Miller, Joseph Quintal, Stephen Ropes, George Sumpter, and Taylor Wagner.

Clockwise from top left:  William Kirk, John McCloskey, Edwin Guzman, Kevin Miller, Edwin Guzman.

NWRDC Announces Mainframe as a Service

NWRDC is pleased to announce its upcoming Mainframe as a Service (MFaaS) offering. This competitively sourced community cloud solution will replace the center’s current z/10 platform with a z/15 environment maintained by business partner Ensono. The service will deliver a capacity-on-demand model, providing customers with access to increased capacity when business needs demand it, without locking in higher costs once those needs have been met. 

Ensono will install and maintain the new z/15 environment in both the center’s CJIS certified Steve Menard Computing Suite in Tallahassee and in NWRDC’s disaster recovery site in Atlanta.  Customers will benefit from both improved performance and a reduction in overall software costs.  The transition to MFaaS is now well underway, with expected completion by January 2021.  

The new z/15s supporting Mainframe as a Service arrive at the data center.

NWRDC Becomes Proofpoint Channel Partner

To ensure that our customers have the latest in technology solutions, Northwest Regional Data Center (NWRDC) has added another leading cybersecurity company, Proofpoint, to our service catalog.  Protect your organization from advanced threats and compliance risks by choosing from their solutions including email protection, threat protection, security awareness training, information protection, cloud app security, and digital risk protection.  For more information on how to take advantage of our new Proofpoint offerings, please contact info@nwrdc.fsu.edu or call 850-645-3500.

Clockwise from top:  Tim Brown, Executive Director, NWRDC; Pedro Cruz, Regional Sales Director, SLED, Proofpoint; Jason Maass, Area Vice President of Sales, Proofpoint; Mehran Basiratmand, NWRDC Policy Board Chair.

NWRDC Requires Facial Coverings

As the State of Florida and FSU begins phased reopening, NWRDC expects an increase in visitors and staff working onsite. Therefore,  beginning Friday, June 12, 2020, we will require all visitors and staff to wear a face covering meeting CDC guidelines while in public areas, which includes our lobby, the Operations area and the data center floor. Coverings must: fit snugly but comfortably against the side of the face; be secured with ties or ear loops; include multiple layers; and allow for breathing without restriction. If you do not have an appropriate covering, our Operations staff can provide you with a disposable mask upon entry to the building. In addition, we are practicing social distancing guidelines and ask that you keep a respectable six-feet distance from others during your visit.

NWRDC is committed to the health and safety of our employees, customers and guests. We appreciate your cooperation as we continue to serve you during these challenging times. If you have any questions or concerns, please contact us at info@nwrdc.fsu.edu or 850-645-3500.

NWRDC Adds Amazon Web Services to its Service Catalog

Northwest Regional Data Center (NWRDC) is pleased to announce the addition of Amazon Web Services (AWS) to our robust catalog of services.  Through this new partnership, AWS brings services such as Amazon Elastic Cloud Compute (Amazon EC2), Amazon Simple Storage Service (Amazon S3), Cloud Endure disaster recovery as a service (CE DRaaS), and VMware Cloud on AWS (VMC), as well as over 180 other state-of-the-art cloud computing offerings to our public sector customers.  These comprehensive cloud computing solutions will help strengthen compliance with the State of Florida’s Cloud First initiative.  For more information on how to take advantage of these services, please contact info@nwrdc.fsu.edu or call 850-645-3500.

Clockwise from right:  Todd Davis, AWS Senior Sales Manager, Southeast US, Mehran Basiratmand, NWRDC Policy Board Chair, Tim Brown, NWRDC Executive Director, and Herb Fillyaw, AWS State and Local Government Account Manager, State of Florida, met to virtually shake hands on the new partnership today.

 

COVID-19 Coronavirus Response

NWRDC is taking steps to reduce the potential impact of the Coronavirus if or when the virus emerges in the Tallahassee area. Our priorities are providing a safe workplace and remaining fully operational in support of our customers. 

We have implemented several proactive and protective actions such as contingency plans for reduced staff scenarios, including an aggressive cross-training schedule to make certain we have ample coverage for the critical functions of the data center, including our 24 x 7 Operations Support.  In addition, we have prioritized our Smarthands assistance in order to reduce the need for customers to travel to the data center.

Many of our customers are implementing telecommuting and remote work policies. Working remotely is a not an uncommon practice for our technical staff. If the situation warrants, our staff is well-trained and prepared to work from any location.  

As circumstances continue to change, our goal is, and will continue to be, to provide the same level of support our customers have experienced and come to expect from NWRDC.  We will continue to update you on our preparation and response to the situation as events warrant.

Menard Computing Suite and BaaS Now CJIS Compliant

Working with Florida’s Departments of Law Enforcement and Highway Safety & Motor Vehicles, NWRDC’s Menard Computing Suite is now approved to house Criminal Justice Information Systems (CJIS) data.

NWRDC Welcomes Symantec to its Partnership Program

NWRDC is proud to partner with Symantec to offer their leading cybersecurity solutions and services through our Service Catalog.  Customers can utilize Symantec’s Secure One to extend their teams with cybersecurity experts, accelerate their detection and response capability, minimize organizational risk, and leverage flexible coverage at predictable costs.  To learn more about Symantec’s enterprise security portfolio or to schedule a demo, please contact info@nwrdc.fsu.edu.

Pictured (l to r):  Policy Board Chair Mehran Basiratmand, Symantec District Manager - State/Local Government and Education, Pedro Cruz, and NWRDC Executive Director, Tim Brown

 

Pages

Subscribe to NWRDC RSS