NWRDC Service Catalog for Fiscal Year 2022-2023
The 2022-2023 Service Catalog is a compilation of the services NWRDC currently has to offer. Its purpose is to clearly and consistently describe the services and make it easy to identify which NWRDC service(s) would better support your organization in meeting its mission. If your organization has a need not listed in our catalog, please contact us at info@nwrdc.fsu.edu. We are constantly investigating new and emerging technologies with customers’ current and future needs in mind. All services contained within this catalog have been competitively sourced per Florida Statute 287, BOG Regulation 18.001, and FSU Regulation 2.015.
Index
Facilities Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| CJIS Certified Raised Floor Space | per square foot per month | $38.78 | Environmentally controlled raised floor space in the Menard Computing Suite, a CJIS certified environment. Electrical is provided separately through the Electrical Circuit Per Amp rate and is available in standard increments of 15, 20, 30, 50, or 60-amps. Each standard rack takes 16 sq ft of raised floor space, non-standard rack may incur additional charges. |
| Raised Floor Space | per square foot per month | $38.78 | Environmentally controlled raised floor space in the computer room. Electrical is provided separately through the Electrical Circuit Per Amp rate and is available in standard increments of 15, 20, 30, 50, or 60-amps. Each standard rack takes 16 sq ft of raised floor space, non-standard rack may incur additional charges. |
| Electrical Circuit - 15 Amp | per amp per circuit per month | $28.91 | The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits). Floor space will be charged separately. |
| Electrical Circuit - 20 Amp | per amp per circuit per month | $38.55 | The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits). Floor space will be charged separately. |
| Electrical Circuit - 30 Amp | per amp per circuit per month | $57.83 | The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits). Floor space will be charged separately. |
| Electrical Circuit - 50 Amp | per amp per circuit per month | $96.38 | The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits). Floor space will be charged separately. |
| Electrical Circuit - 60 Amp | per amp per circuit per month | $115.66 | The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits). Floor space will be charged separately. |
| Colocation Support and Monitoring | per hour per month | $162.05 | Includes physical security, receiving equipment, inventory control, after hours access, system monitoring (visual), smart hands, and phone support. NWRDC has 24x7 on-site coverage. |
| Off-site Colocation | per quote | per quote | Off-site facility providing an extension of NWRDC for alternate production processing, colocation, and disaster recovery services with highly reliable power and cooling, diversified network, and multi-layered security. |
| Electrical Circuits Installation | per circuit | per quote | Set up and installation service on electrical circuits. |
Infrastructure Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| Cloud Infrastructure Service | per CMB per month | $19.73 | This service is priced per Compute Memory Bundle (CMB), which consists of 1Ghz processing power and 2GB of RAM. These CMBs are guaranteed resources within NWRDC's Cloud Infrastructure Services located at either Tallahassee or Atlanta sites. The customer has the ability to choose the amount of over allocation and priority within their resource pool. In addition, CMBs can be used to build as many virtual machines as the customer would like. |
| Infrastructure Blade Slot | per slot per month | $381.31 | |
| Cloud Management Portal | Per managed endpoint | $21.30 | |
| Standard Physical Server (Option 1) | per quote | per quote | This standard physical server is configured as Low CPU / Low Memory: 2.50 Ghz E5-2609 v2 4c/10MB Xeon Proc (dual) 64GB RAM (8x 8GB DDR3-1866-Mhz RDIMM/PC3-14900) Dual 20 GB Converged Fabric interface Boot from SAN – 2 local drives optional |
| Standard Physical Server (Option 2) | per quote | per quote | This standard physical server is configured as Med CPU / Med Memory: 2.0 Ghz E5-2640 v2 8c/20MB Xeon Proc (dual) 128GB RAM (8x 16GB DDR3-1866-Mhz RDIMM/PC3-14900) Dual 20 GB Converged Fabric interface Boot from SAN – 2 local drives optional |
| Standard Physical Server (Option 3) | per quote | per quote | This standard physical server is configured as HIGH CPU / High Memory: 2.70 Ghz E5-4650 8c/20MB Xeon Proc (quad) 512GB RAM (32x 16GB DDR3-1600-Mhz RDIMM/PC3-12800) Dual 20 GB Converged Fabric interface (LOM) Dual 40 GB Converged Fabric interface (VIC) Boot from SAN – 4 local drives optional |
| Custom Physical Server Configurations | per quote | per quote | Customized physical server configuration includes options for processing power, RAM, local storage, and flash storage. |
Storage and Recovery Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| Backup as a Service | per GB per month | $0.13 | CJIS compliant, cloud-based data backup and recovery service available as a consumption model. Rate is based upon capacity stored on disk post-process deduplication. All licensing for operating systems and applications are included. Encryption licenses for data encryption in flight and at rest are also included. Service is available at both Tallahassee and Atlanta sites. |
| Enterprise Storage | per GB per month | $0.08 | Provides high performance, fiber channel connected, block level storage which can be used within a customer's or NWRDC's physical or virtual environments. This storage platform is fully encrypted and utilizes solid state disks to maximize performance. This storage platform is available at both Tallahassee and Atlanta sites. |
| Remote Replication | per GB per month | $0.0338 | Software license is for usable capacity in GB. This rate will be needed for both the target and the source locations. |
| Internal Replication | per GB per month | $0.0338 | Software license is for usable capacity in GB. This rate will be needed for both the target and the source locations. |
| Fibre Channel Ports | per port per month | $36.80 | 16GB fibre channel ports for Open Systems connectivity and ports for remote replication to either Tallahassee or Atlanta site. |
| DRaaS Virtual | per server per month | $31.03 | Software licenses that allow replication and Disaster Recovery of virtual servers from a customer virtual environment to NWRDC's virtual environment or from one of NWRDC's sites to another. |
| DRaaS Physical | per quote | per quote | Software licenses that allow replication and Disaster Recovery of physical servers from a customer environment to NWRDC's environment or from one of NWRDC's sites to another. |
Network Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| MAN Wave 1Gb | per Gb per month | $992.07 | Cost per 1 Gb for the CenturyLink 10Gb Wave Connection used to connect from FLR to CenturyLink. |
| Network 10 Gb Fiber Port | per port per month | $147.79 | 10Gb network port. This could be a fabric, edge or standard 10GB network port. Port location and type will be determined and assigned by the NWRDC Network Team. |
| Network 1Gb Port | per port per month | $147.79 | 1Gb network port. This could be a fabric, edge or standard 1GB network port. Port location and type will be determined and assigned by the NWRDC Network Team. |
| Network 40 Gb Port | per port per month | $593.02 | 40Gb fabric ports in the NWRDC network fabric. Port location and type will be determined and assigned by the NWRDC Network Team. . |
| Commodity Internet Access | per Mbps per month | $6.62 | Commodity Internet Access through NWRDC Bandwidth. |
| Next Gen Firewall Services | per unit | $221.49 | NG Firewall Services context providing IDS/IPS, VPN, L7 Inspection capabilities and advanced threat protection. |
| Tallahassee Fiber Loop Right To Use Fee | per month | $415.95 | Access to 1 pair of dark fiber on NWRDC-owned Tallahassee Fiber Loop. |
| Tallahassee Fiber Loop Right To Use Fee - Expansion | per month | $994.26 | Access to 1 pair of dark fiber on NWRDC-owned Tallahassee Fiber Loop Expansion. |
| Tallahassee Fiber Loop Maintenance Fee | per month | per quote | Maintenance service provided by NWRDC to Tallahassee Fiber Loop customers. |
| Tallahassee Fiber Loop One-Time Start Up Fee | one time | per quote | Setup and configuration for Tallahassee Fiber Loop connection. |
Managed Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| Managed Service - System Administrator (Server) | per server per month | $155.24 | Managed services for physical/virtual servers, priced based on server count. This includes server installation, build, configure, patch, maintenance, and troubleshooting of server hardware and OS. Also included are the Patch Management and Monitoring Toolsets. |
| Managed Service - System Administrator (Virtual Host) | per host per month | $487.61 | Managed services for virtual host, priced based on host count. This includes server installation, build, configure, patch, maintenance, and troubleshooting of server hardware and OS. Also included is the Monitoring Toolset. |
| Patch Management Toolset | per system per month | $6.71 | The core of NWRDCs patch management service is maintaining our clients OS security posture IAW policy. This includes the deployment of relevant security releases for OS and firmware across the various hardware and OS types. |
| Infrastructure Monitoring Toolset | per system per month | $8.91 | Consists of an entitlement to monitor one endpoint using NWRDC's Enterprise Monitoring toolset. This tool is capable of on prem and cloud based monitoring. Customers may need to provide resources to run a proxy. |
| Personnel | per hour per month | $80.91 | Professional technical services offered by NWRDC. |
| Managed Service - Storage Administrator | per month | $10,052.73 | Managed services for storage administration. This includes the provisioning and maintenance of storage and the storage network in the customer's environment. |
| Managed Service - Backup Administrator | per server per month | $41.88 | NWRDC provided backup software management and administration in support of our customer's requirements for server backup, retention, and restoration. Backup administration includes the policy management, monitoring, patching and management of the backup infrastructure for both physical and virtual servers. |
| Managed Service - Network Administrator | per month | $10,052.73 | Managed services for network administration. This includes the installation, configuration, and maintenance of switches, routers, and firewalls. |
| Managed Service - Operator | per month | $5,469.11 | Managed services for operation service. |
| Managed Service - System Administrator | per month | $10,052.73 | Managed services for customers transitioning to our managed services category. In the second year, customers will be moved to the per server/per host rate structure. |
| Managed Service - DR | per virtual server per month | $41.88 | NWRDC provided DR replication software management and administration in support of our customer's disaster recovery needs. DR administration includes the policy management, monitoring, and management of the DR infrastructure for virtual servers. |
Mainframe Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| Mainframe Processing | Flat Rate | Pricing Policy | Batch and interactive processing are available on a 24/7/365 basis. Jobs can be submitted manually by the user or scheduled to run. Storage and disaster recovery services included. |
Partner Services
TelaForce End-User Support Services
| Service Description | Billing Unit | Rate | Extended Service Description | |
Staff Augmentation/Special Projects | Per Position | Per Quote | ||
| Service Desk Support | Per Contact | Per Quote | Calls are answered by trained staff with an emphasis on resolving all questions and issues on first contact without the need for transfers, call-backs or dispatching of field technicians. Service desk supports end-user computing devices including traditional PCs, tablets and smartphones. As this service continues to grow, future discounts may apply. Pricing is also available for a pre-defined number of calls. Please contact us for a quote. | |
Cyxtera and CenturyLink Services
NWRDC has entered into a strategic public/private partnership with CenturyLink and its Atlanta Data Center Facility to extend its secure raised floor space, power and network services to all of our customers at competitive rate. More information can be found here. In addition to these facility services, NWRDC customers can also utilize CenturyLink’s global cloud services. Services include, but are not limited to, Cloud IaaS, DRaaS, Cloud Storage, and DDoS mitigation services. All services can be purchased conveniently through NWRDC utilizing existing contracts which leverage bulk discounts. Sample solutions are below. Please contact NWRDC to discuss the full range of CenturyLink Services.
| Service Description | Billing Unit | Rate | Extended Service Description |
Off-site Colocation Services | Per Quote | Per Quote | Secure out-of-the-state data center facility offering private caged environments. Many high bandwidth connectivity options are available, including Florida Lambda Rail (FLR). |
CenturyLink Global Cloud Services | Per Quote | Per Quote | NWRDC has the ability to offer CenturyLink's global cloud services through its existing contract. Cloud IaaS, DRaaS, Cloud Storage, and DDoS mitigation services are a few examples. Please contact NWRDC staff to discuss other available services. |
SecureWorks Security Services
| Service Description | Billing Unit | Sample Rate | Extended Service Description | |||||||||||||||||||||
| Penetration Test | Per IP Count Per test |
| This service is offered through our partnership with Dell SecureWorks. It is designed to assist you in evaluating your network as well as identifying vulnerable information assets. This pricing is provided only as an estimate, as each engagement is customized to your organization’s unique needs. The retest is highly recommended to confirm issues have been properly remediated. Please contact NWRDC for a specific estimate. |
SecureWorks Bundled Pricing
These are sample bundles. SecureWorks provides for a wide range of services that can be grouped together to meet a customer's needs.
| Service Description | Billing Unit | Sample Rate | Extended Service Description |
Sample Bundle 1 | Per Quote | $12,218.50 | Proposed Coverage:
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Sample Bundle 2 | Per Quote | $12,322.64 | Proposed Coverage:
|
Sample Bundle 3 | Per Quote | $15,968.55 | Proposed Coverage:
|
Sample Bundle 4 | Per Quote | $22,399.68 | Proposed Coverage:
|
ForeScout Discovery Tools
NWRDC has partnered with SHI International to bring the ForeScout CounterACT® solution to our service catalog.
| Service Description | Billing Unit | Rate | Extended Service Description |
Per Quote | Per Quote | Based on ForeScout’s CounterAct solution, this service dynamically identifies and evaluates network endpoints the instant they connect to your network. Your overall security can be enhanced by integrating this service with your ITSM, CMDB, SIEM, or other existing tools. This can be provided as a self-managed service or managed service through our business partners. |
Cloud Solutions Provider Program
NWRDC is now a Microsoft Cloud Services Provider (CSP).
| Service Description | Billing Unit | Rate | Extended Service Description |
| Microsoft Cloud Services Provider (CSP) | Per Quote | Per Quote | In partnership with SHI International, NWRDC can support your entire Azure lifecycle from start to finish at competitive rates. |
Enterprise Security Solutions by Symantec, a Broadcom Company
NWRDC has partnered with Broadcom to bring their Symantec security products to our service catalog.
| Service Description | Billing Unit | Rate | Extended Service Description |
| Symantec Enterprise Security Solutions | Per Quote | Per Quote | Special pricing on Symantec's cyber security products through NWRDC. |
Amazon Web Services
NWRDC has partnered with AWS to bring their cloud computing offerings to our service catalog.
| Service Description | Billing Unit | Rate | Extended Service Description |
| Amazon Web Services | Per Quote | Per Quote | The AWS partnership brings services such as Amazon Elastic Cloud Compute (Amazon EC2), Amazon Simple Storage Service (Amazon S3), CloudEndure disaster recovery as a service (CE DRaaS), and VMware Cloud on AWS (VMC), as well as over 180 other state-of-the-art cloud computing offerings to our public sector customers. These comprehensive cloud computing solutions will help strengthen compliance with the State of Florida’s Cloud First Initiative. |
Oracle Cloud Infrastructure (OCI) Services
NWRDC has partnered with Mythics to offer Oracle Cloud Infrastructure services.
| Service Description | Billing Unit | Rate | Extended Service Description |
| Oracle Cloud Infrastructure (OCI) Services | Per Quote | Per Quote | NWRDC is an Oracle Cloud Infrastructure (OCI) services provider through a partnership with Mythics. NWRDC provides the full suite of OCI products and services. These include fully managed offerings such as Exadata Cloud@Customer, DR, Oracle Cloud VMware Service (OCVS), subscription licensing (eliminating the need to purchase licenses), or leverage your existing investment in Oracle software (and reduce your support costs) plus a wide array of Oracle public cloud offerings and services to meet your consumption based cloud needs. |