NWRDC Service Catalog for Fiscal Year 2022-2023
The 2022-2023 Service Catalog is a compilation of the services NWRDC currently has to offer. Its purpose is to clearly and consistently describe the services and make it easy to identify which NWRDC service(s) would better support your organization in meeting its mission. If your organization has a need not listed in our catalog, please contact us at info@nwrdc.fsu.edu. We are constantly investigating new and emerging technologies with customers’ current and future needs in mind. All services contained within this catalog have been competitively sourced per Florida Statute 287, BOG Regulation 18.001, and FSU Regulation 2.015.
Index
Facilities Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| CJIS Certified Raised Floor Space | per square foot per month | $38.78 | Environmentally controlled raised floor space in the Menard Computing Suite, a CJIS certified environment. Electrical is provided separately through the Electrical Circuit Per Amp rate and is available in standard increments of 15, 20, 30, 50, or 60-amps. Each standard rack takes 16 sq ft of raised floor space, non-standard rack may incur additional charges. |
| Raised Floor Space | per square foot per month | $38.78 | Environmentally controlled raised floor space in the computer room. Electrical is provided separately through the Electrical Circuit Per Amp rate and is available in standard increments of 15, 20, 30, 50, or 60-amps. Each standard rack takes 16 sq ft of raised floor space, non-standard rack may incur additional charges. |
| Electrical Circuit - 15 Amp | per amp per circuit per month | $28.91 | The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits). Floor space will be charged separately. |
| Electrical Circuit - 20 Amp | per amp per circuit per month | $38.55 | The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits). Floor space will be charged separately. |
| Electrical Circuit - 30 Amp | per amp per circuit per month | $57.83 | The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits). Floor space will be charged separately. |
| Electrical Circuit - 50 Amp | per amp per circuit per month | $96.38 | The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits). Floor space will be charged separately. |
| Electrical Circuit - 60 Amp | per amp per circuit per month | $115.66 | The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits). Floor space will be charged separately. |
| Colocation Support and Monitoring | per hour per month | $162.05 | Includes physical security, receiving equipment, inventory control, after hours access, system monitoring (visual), smart hands, and phone support. NWRDC has 24x7 on-site coverage. |
| Off-site Colocation | per quote | per quote | Off-site facility providing an extension of NWRDC for alternate production processing, colocation, and disaster recovery services with highly reliable power and cooling, diversified network, and multi-layered security. |
| Electrical Circuits Installation | per circuit | per quote | Set up and installation service on electrical circuits. |
Infrastructure Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| Cloud Infrastructure Service | per CMB per month | $19.73 | This service is priced per Compute Memory Bundle (CMB), which consists of 1Ghz processing power and 2GB of RAM. These CMBs are guaranteed resources within NWRDC's Cloud Infrastructure Services located at either Tallahassee or Atlanta sites. The customer has the ability to choose the amount of over allocation and priority within their resource pool. In addition, CMBs can be used to build as many virtual machines as the customer would like. |
| Infrastructure Blade Slot | per slot per month | $381.31 | |
| Cloud Management Portal | Per managed endpoint | $21.30 | |
| Standard Physical Server (Option 1) | per quote | per quote | This standard physical server is configured as Low CPU / Low Memory: 2.50 Ghz E5-2609 v2 4c/10MB Xeon Proc (dual) 64GB RAM (8x 8GB DDR3-1866-Mhz RDIMM/PC3-14900) Dual 20 GB Converged Fabric interface Boot from SAN – 2 local drives optional |
| Standard Physical Server (Option 2) | per quote | per quote | This standard physical server is configured as Med CPU / Med Memory: 2.0 Ghz E5-2640 v2 8c/20MB Xeon Proc (dual) 128GB RAM (8x 16GB DDR3-1866-Mhz RDIMM/PC3-14900) Dual 20 GB Converged Fabric interface Boot from SAN – 2 local drives optional |
| Standard Physical Server (Option 3) | per quote | per quote | This standard physical server is configured as HIGH CPU / High Memory: 2.70 Ghz E5-4650 8c/20MB Xeon Proc (quad) 512GB RAM (32x 16GB DDR3-1600-Mhz RDIMM/PC3-12800) Dual 20 GB Converged Fabric interface (LOM) Dual 40 GB Converged Fabric interface (VIC) Boot from SAN – 4 local drives optional |
| Custom Physical Server Configurations | per quote | per quote | Customized physical server configuration includes options for processing power, RAM, local storage, and flash storage. |
Storage and Recovery Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| Backup as a Service | per GB per month | $0.13 | CJIS compliant, cloud-based data backup and recovery service available as a consumption model. Rate is based upon capacity stored on disk post-process deduplication. All licensing for operating systems and applications are included. Encryption licenses for data encryption in flight and at rest are also included. Service is available at both Tallahassee and Atlanta sites. |
| Enterprise Storage | per GB per month | $0.08 | Provides high performance, fiber channel connected, block level storage which can be used within a customer's or NWRDC's physical or virtual environments. This storage platform is fully encrypted and utilizes solid state disks to maximize performance. This storage platform is available at both Tallahassee and Atlanta sites. |
| Remote Replication | per GB per month | $0.0338 | Software license is for usable capacity in GB. This rate will be needed for both the target and the source locations. |
| Internal Replication | per GB per month | $0.0338 | Software license is for usable capacity in GB. This rate will be needed for both the target and the source locations. |
| Fibre Channel Ports | per port per month | $36.80 | 16GB fibre channel ports for Open Systems connectivity and ports for remote replication to either Tallahassee or Atlanta site. |
| DRaaS Virtual | per server per month | $31.03 | Software licenses that allow replication and Disaster Recovery of virtual servers from a customer virtual environment to NWRDC's virtual environment or from one of NWRDC's sites to another. |
| DRaaS Physical | per quote | per quote | Software licenses that allow replication and Disaster Recovery of physical servers from a customer environment to NWRDC's environment or from one of NWRDC's sites to another. |
Network Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| MAN Wave 1Gb | per Gb per month | $992.07 | Cost per 1 Gb for the CenturyLink 10Gb Wave Connection used to connect from FLR to CenturyLink. |
| Network 10 Gb Fiber Port | per port per month | $147.79 | 10Gb network port. This could be a fabric, edge or standard 10GB network port. Port location and type will be determined and assigned by the NWRDC Network Team. |
| Network 1Gb Port | per port per month | $147.79 | 1Gb network port. This could be a fabric, edge or standard 1GB network port. Port location and type will be determined and assigned by the NWRDC Network Team. |
| Network 40 Gb Port | per port per month | $593.02 | 40Gb fabric ports in the NWRDC network fabric. Port location and type will be determined and assigned by the NWRDC Network Team. . |
| Commodity Internet Access | per Mbps per month | $6.62 | Commodity Internet Access through NWRDC Bandwidth. |
| Next Gen Firewall Services | per unit | $221.49 | NG Firewall Services context providing IDS/IPS, VPN, L7 Inspection capabilities and advanced threat protection. |
| Tallahassee Fiber Loop Right To Use Fee | per month | $415.95 | Access to 1 pair of dark fiber on NWRDC-owned Tallahassee Fiber Loop. |
| Tallahassee Fiber Loop Right To Use Fee - Expansion | per month | $994.26 | Access to 1 pair of dark fiber on NWRDC-owned Tallahassee Fiber Loop Expansion. |
| Tallahassee Fiber Loop Maintenance Fee | per month | per quote | Maintenance service provided by NWRDC to Tallahassee Fiber Loop customers. |
| Tallahassee Fiber Loop One-Time Start Up Fee | one time | per quote | Setup and configuration for Tallahassee Fiber Loop connection. |
Managed Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| Managed Service - System Administrator (Server) | per server per month | $155.24 | Managed services for physical/virtual servers, priced based on server count. This includes server installation, build, configure, patch, maintenance, and troubleshooting of server hardware and OS. Also included are the Patch Management and Monitoring Toolsets. |
| Managed Service - System Administrator (Virtual Host) | per host per month | $487.61 | Managed services for virtual host, priced based on host count. This includes server installation, build, configure, patch, maintenance, and troubleshooting of server hardware and OS. Also included is the Monitoring Toolset. |
| Patch Management Toolset | per system per month | $6.71 | The core of NWRDCs patch management service is maintaining our clients OS security posture IAW policy. This includes the deployment of relevant security releases for OS and firmware across the various hardware and OS types. |
| Infrastructure Monitoring Toolset | per system per month | $8.91 | Consists of an entitlement to monitor one endpoint using NWRDC's Enterprise Monitoring toolset. This tool is capable of on prem and cloud based monitoring. Customers may need to provide resources to run a proxy. |
| Personnel | per hour per month | $80.91 | Professional technical services offered by NWRDC. |
| Managed Service - Storage Administrator | per month | $10,052.73 | Managed services for storage administration. This includes the provisioning and maintenance of storage and the storage network in the customer's environment. |
| Managed Service - Backup Administrator | per server per month | $41.88 | NWRDC provided backup software management and administration in support of our customer's requirements for server backup, retention, and restoration. Backup administration includes the policy management, monitoring, patching and management of the backup infrastructure for both physical and virtual servers. |
| Managed Service - Network Administrator | per month | $10,052.73 | Managed services for network administration. This includes the installation, configuration, and maintenance of switches, routers, and firewalls. |
| Managed Service - Operator | per month | $5,469.11 | Managed services for operation service. |
| Managed Service - System Administrator | per month | $10,052.73 | Managed services for customers transitioning to our managed services category. In the second year, customers will be moved to the per server/per host rate structure. |
| Managed Service - DR | per virtual server per month | $41.88 | NWRDC provided DR replication software management and administration in support of our customer's disaster recovery needs. DR administration includes the policy management, monitoring, and management of the DR infrastructure for virtual servers. |
Mainframe Services
| Service Description | Billing Unit | Rate | Extended Service Description |
| Mainframe Processing | Flat Rate | Pricing Policy | Batch and interactive processing are available on a 24/7/365 basis. Jobs can be submitted manually by the user or scheduled to run. Storage and disaster recovery services included. |
Partner Services
TelaForce End-User Support Services
| Service Description | Billing Unit | Rate | Extended Service Description | |
Staff Augmentation/Special Projects | Per Position | Per Quote | ||
| Service Desk Support | Per Contact | Per Quote | Calls are answered by trained staff with an emphasis on resolving all questions and issues on first contact without the need for transfers, call-backs or dispatching of field technicians. Service desk supports end-user computing devices including traditional PCs, tablets and smartphones. As this service continues to grow, future discounts may apply. Pricing is also available for a pre-defined number of calls. Please contact us for a quote. | |
Cyxtera and CenturyLink Services
NWRDC has entered into a strategic public/private partnership with CenturyLink and its Atlanta Data Center Facility to extend its secure raised floor space, power and network services to all of our customers at competitive rate. More information can be found here. In addition to these facility services, NWRDC customers can also utilize CenturyLink’s global cloud services. Services include, but are not limited to, Cloud IaaS, DRaaS, Cloud Storage, and DDoS mitigation services. All services can be purchased conveniently through NWRDC utilizing existing contracts which leverage bulk discounts. Sample solutions are below. Please contact NWRDC to discuss the full range of CenturyLink Services.
| Service Description | Billing Unit | Rate | Extended Service Description |
Off-site Colocation Services | Per Quote | Per Quote | Secure out-of-the-state data center facility offering private caged environments. Many high bandwidth connectivity options are available, including Florida Lambda Rail (FLR). |
CenturyLink Global Cloud Services | Per Quote | Per Quote | NWRDC has the ability to offer CenturyLink's global cloud services through its existing contract. Cloud IaaS, DRaaS, Cloud Storage, and DDoS mitigation services are a few examples. Please contact NWRDC staff to discuss other available services. |
SecureWorks Security Services
| Service Description | Billing Unit | Sample Rate | Extended Service Description | |||||||||||||||||||||
| Penetration Test | Per IP Count Per test |
| This service is offered through our partnership with Dell SecureWorks. It is designed to assist you in evaluating your network as well as identifying vulnerable information assets. This pricing is provided only as an estimate, as each engagement is customized to your organization’s unique needs. The retest is highly recommended to confirm issues have been properly remediated. Please contact NWRDC for a specific estimate. |
SecureWorks Bundled Pricing
These are sample bundles. SecureWorks provides for a wide range of services that can be grouped together to meet a customer's needs.
| Service Description | Billing Unit | Sample Rate | Extended Service Description |
Sample Bundle 1 | Per Quote | $12,218.50 | Proposed Coverage:
|
Sample Bundle 2 | Per Quote | $12,322.64 | Proposed Coverage:
|
Sample Bundle 3 | Per Quote | $15,968.55 | Proposed Coverage:
|
Sample Bundle 4 | Per Quote | $22,399.68 | Proposed Coverage:
|
ForeScout Discovery Tools
NWRDC has partnered with SHI International to bring the ForeScout CounterACT® solution to our service catalog.
| Service Description | Billing Unit | Rate | Extended Service Description |
Per Quote | Per Quote | Based on ForeScout’s CounterAct solution, this service dynamically identifies and evaluates network endpoints the instant they connect to your network. Your overall security can be enhanced by integrating this service with your ITSM, CMDB, SIEM, or other existing tools. This can be provided as a self-managed service or managed service through our business partners. |
Cloud Solutions Provider Program
NWRDC is now a Microsoft Cloud Services Provider (CSP).
| Service Description | Billing Unit | Rate | Extended Service Description |
| Microsoft Cloud Services Provider (CSP) | Per Quote | Per Quote | In partnership with SHI International, NWRDC can support your entire Azure lifecycle from start to finish at competitive rates. |
Enterprise Security Solutions by Symantec, a Broadcom Company
NWRDC has partnered with Broadcom to bring their Symantec security products to our service catalog.
| Service Description | Billing Unit | Rate | Extended Service Description |
| Symantec Enterprise Security Solutions | Per Quote | Per Quote | Special pricing on Symantec's cyber security products through NWRDC. |
Amazon Web Services
NWRDC has partnered with AWS to bring their cloud computing offerings to our service catalog.
| Service Description | Billing Unit | Rate | Extended Service Description |
| Amazon Web Services | Per Quote | Per Quote | The AWS partnership brings services such as Amazon Elastic Cloud Compute (Amazon EC2), Amazon Simple Storage Service (Amazon S3), CloudEndure disaster recovery as a service (CE DRaaS), and VMware Cloud on AWS (VMC), as well as over 180 other state-of-the-art cloud computing offerings to our public sector customers. These comprehensive cloud computing solutions will help strengthen compliance with the State of Florida’s Cloud First Initiative. |
Oracle Cloud Infrastructure (OCI) Services
NWRDC has partnered with Mythics to offer Oracle Cloud Infrastructure services.
| Service Description | Billing Unit | Rate | Extended Service Description |
| Oracle Cloud Infrastructure (OCI) Services | Per Quote | Per Quote | NWRDC is an Oracle Cloud Infrastructure (OCI) services provider through a partnership with Mythics. NWRDC provides the full suite of OCI products and services. These include fully managed offerings such as Exadata Cloud@Customer, DR, Oracle Cloud VMware Service (OCVS), subscription licensing (eliminating the need to purchase licenses), or leverage your existing investment in Oracle software (and reduce your support costs) plus a wide array of Oracle public cloud offerings and services to meet your consumption based cloud needs. |
| Service | Bilable Unit | Description |
| Block-Based Storage | Allocated Gigabyte/Month | Provides high-performance physical or virtual volumes accessed via a SAN using a protocol such as Internet Small Computer System Interface (iSCSI), Fiber Channel (FC) or Fiber Channel over Ethernet (FCoE) in a non-mainframe environment. Includes the Service Provider’s multi-path management software licenses, standard maintenance on storage arrays and SAN infrastructure devices, 24x7 availability and performance monitoring, and security management for storage components. |
| Cherwell SQL Utilization | ||
| Citrix | Peak Concurrent Users/Month | Provides support for remote access and central application deployment for Customers in a shared, highly available configuration, while providing capability for dedicated application servers for each entity. Service includes installation, administration, support, licensing, and maintenance of the Citrix environment. The service maintains three (3) tiers, Development, Test/Quality Assurance, and Production for full application life cycle management. This provides the Customer the flexibility to test applications prior to deploying to production. All three (3) tiers are designed to be highly available. Customer applications deployed remain the responsibility of the Customer. |
| Data Protection Services | Gigabytes Written/Month | The Data Protection Service provides scheduled backups of customer data contained within the SDC and on supported managed or co-location (co-lo) systems within the designated backup window. The service provides CJIS compliant, cloud-based data backup and recovery service available as a consumption model. The Service Provider’s Enterprise Data Protection System has been architected to separate backup communication from production communication whenever possible to ensure overall system performance, reliability, and efficiency. |
| EDI Translation | Kilobyte Transfer/Month | Provides EDI data transformation services in support of database and application loading. This service is provided for existing subscribers only. |
| Enterprise Vault (EV) Cloud | User/Month | Provides Customers access to Symantec's EV Cloud services at a reduced rate due to volume discounts. This provides for robust e-mail archiving, search, and discovery. |
| Floor Tiles | Tile/Month | Provides a physically secured footprint for Customer owned cabinets within the SDC that includes under floor cable management, power (cabinets should not exceed 1.25 kW per tile), HVAC, and is monitored 24x7x365. A floor tile is a 2' x 2' tile used as the unit of measure. |
| Hosted Messaging | GB of Storage/Month | The Hosted Messaging Archive Service provides storage for messages archived from the Hosted Messaging Service previously provided at the SDC. This service has been sunset. |
| Linux/Unix Capacity Unit | Capacity Units (CU)/Month | Provides processing capacity as required to support the associated Linux/UNIX Managed Server Service. Capacity Units are sold in quantities of memory and processing power, specifically gigabytes of random access memory (RAM) and gigahertz (GHz) of central processing unit (CPU). Minimums apply. Customers requiring dedicated physical hardware must provide justification and, if approved, will be billed for all the compute resources present within the server. |
| Linux/Unix Managed Server** | Unix Server Units (SU)/Month | Provides management of a Linux/UNIX-based server OS instance and includes OS licenses (Red Hat and Solaris on x86) and support, OS configuration and tuning, OS patch management in standard maintenance window, 24x7 availability and performance monitoring, security management, and anti-virus protection. NWRDC-SDC managed servers can be provisioned at NWRDC-SDC-managed data centers, third party co-location hosting facilities, or with cloud providers. Service details may vary depending on location, provider and/or services requested. Capacity Unit, Storage, Data Protection (backup), and Network Unit services are required and covered under separate offerings. The Service Provider is responsible for ensuring the overall health and availability of the server hardware, operating system and basic network connectivity. Application-layer management responsibility is maintained by the Customer with optional Service Provider support. Purchase of non-standard OS licenses and support is the Customer’s responsibility. Support of non-standard OS or hardware is at the discretion of the Service Provider, and any customization of processes or code required to maintain the systems to adhere to the Service Provider’s best practices will be considered a Direct Service. **** 282.201(1)(f) The State Data Center shall assume administrative access rights to resources and equipment, including servers, network components, and other devices, consolidated into the State Data Center. |
| Load Balancing | Virtual Internet Protocol (VIP)/Month | Provides for the creation and maintenance of VIP Address and Proxy or Load Balancing to backend hosts. Includes SSL termination, acceleration, optimization, and health monitoring. Charged per VIP provisioned. Hardware and software components of service are designed to be Highly Available (HA) with device failover. HTTP-to-HTTPS redirect services and application layer filtering are also included with this service, provided the customer uses the standard Service Provider’s template. Content switching, advanced scripting, or SSL certificate purchases for applications unable to leverage the Service Provider’s wildcard certificate will be considered a Direct Service. For customers leveraging Web/URL filtering capabilities, Global Traffic Manager (GTM), support and maintenance will also be considered a Direct Service. |
| Network Unit | Network Units (NU)/Month | Provides local network connectivity to servers or appliances (physical or virtual). One NU is required per server or appliance that requires network connectivity or backup. Multiple physical or virtual connections may be configured for redundancy or access reasons. Interface specific settings are based on speed, usage, and other parameters available on the upstream switch and connected device. Service includes configuration and maintenance of port settings and monitoring of link status and usage. Non-standard configurations such as fiber or special port setup will be considered a Direct Service. Firewall services and administration are included in the service. Annually, all firewall rules will be audited and reviewed with the customer. |
| Object-Based Storage | Allocated Gigabyte/Month | Provides storage via Common Internet File System (CIFS), network file system (NFS), and other protocols for distributed unstructured data and includes the Service Provider’s standard component maintenance, 24x7 monitoring, file-level auditing, self-service restores, and security management for storage components. |
| Oracle Services | Oracle Resource Units (ORU)/Month | Provides physical database management of Oracle-based databases and Oracle RAC clusters hosted at the SDC or at selected remote sites. Service includes installation, configuration, Oracle database and diagnostics license maintenance, 24x7 performance monitoring, 24x7 availability monitoring by Operations and quarterly Oracle security patch deployment for supported versions. Selected critical workload deployment is available to accelerated hyperconverged, purpose-built database appliances, hosted both onpremises and in the cloud. |
| Oracle Storage | Maximum Gigabytes Utilized per Month | Provides management of the underlying automatic storage management (ASM) and filesystem-based storage environments servicing Oracle databases hosted at the NWRDC-SDC or at selected remote sites. Service includes 24x7 performance monitoring, 24x7 availability monitoring, and quarterly Oracle security patch deployment for supported versions. |
| Rack Mounts | 1U/Month | Provides a physically secured 19" standard cabinet for Customer owned equipment within the SDC. The standard rack mount unit measurement is 1 Rack Unit = 1U or 1.75". |
| Scheduling Services | Labor Hour/Month | Provides administration and support of workload scheduling and batch activity. Included are Job Control Language (JCL) documentation review for job compliancy, correctness, and accuracy to ensure jobs sustain production ready status. Planned implementation, upgrades, and installations to support workload scheduling are also in-scope for this service. |
| SQL Capacity Unit | Capacity Units (CU)/Month | Provides production SQL licenses as required to support the associated production SQL Managed Instance. SQL Capacity Units are sold in quantities based on the Windows CU. These CU cover the licensing cost for VMware ESXi and SQL with Software Assurance. Customers requiring dedicated physical hardware must provide justification, and if approved, purchase agreed upon SQL licensing. |
| SQL Managed Instance** | Instances/Month | Provides physical database management of customer managed SQL Server instances. Service details may vary depending on location, provider and/or services requested. Service includes SQL Server installation, configuration, tuning, troubleshooting, SQL backup job management, 24x7 monitoring, and Service Pack deployment. If using a different provider or cloud solution the Service Provider is responsible for ensuring the overall health and availability of the SQL instance and network connectivity. ** 282.201(1)(f) The State Data Center shall assume administrative access rights to resources and equipment, including servers, network components, and other devices, consolidated into the State Data Center. |
| UDB | Processor Value Unit (PVU) per month | Provides physical database management of DB2 for Linux (LUW)-universal based databases (UDB) hosted at the SDC or at select remote sites. Service includes installation, configuration, DB2 for LUW (UDB) database, 24x7 availability monitoring by Operations and scheduled DB2 for LUW (UDB) security patch deployment coordinated with Customers. This service has been sunsetted and is provided for existing subscribers only. |
| Web/App/File Transfer Services | Web Unit/Month | Provides HA web hosting of customer-deployed content and file transfer services via shared Linux/UNIX environment. |
| Windows Capacity Unit | Capacity Units (CU)/Month | Provides computing capacity as required to support the associated virtual machine. Capacity Units are sold in quantities of memory and processing power, specifically gigabytes of RAM and GHz of CPU. Minimums apply. Customers requiring dedicated physical hardware must provide justification, and if approved, purchase agreed upon server. Customer will still be billed for the management of the systems and any additional maintenance and support. In these situations, delivery times may be impacted. |
| Windows Managed Server** | Window Server Units (SU)/Month | Provides management of a Windows-based server OS instance, and includes OS licenses and support, OS configuration, tuning, OS patch management in standard maintenance windows, 24x7 availability, performance and capacity monitoring, security management, and anti-malware/virus protection. Service details may vary depending on location, provider and/or services requested. Capacity Unit, Storage, Data Protection (backup), and Network Unit services are required and covered under separate offerings. If using a different provider or cloud solution the Service Provider is responsible for ensuring the overall health and availability of the server hardware and network connectivity. Application-layer management responsibility is maintained by the Customer with optional Service Provider support. **282.201(1)(f) The State Data Center shall assume administrative access rights to resources and equipment, including servers, network components, and other devices, consolidated into the State Data Center. |
| Custom Support - Database | Professional Services/Hourly Rate | All Custom Support Offerings are billed at a flat rate of $100/hour. If additional licenses are required to provide any service, Customers will be responsible for providing those additional licenses. |
| Custom Support - Open Systems | Professional Services/Hourly Rate | All Custom Support Offerings are billed at a flat rate of $100/hour. If additional licenses are required to provide any service, Customers will be responsible for providing those additional licenses. |
| Custom Support - Windows | Professional Services/Hourly Rate | All Custom Support Offerings are billed at a flat rate of $100/hour. If additional licenses are required to provide any service, Customers will be responsible for providing those additional licenses. |
| Equipment Hosting Installation |