Service Requests

NWRDC Service Requests

Please visit our Service Portal to enter a ticket. If you are unable to access the Service Portal or do not have an account, you can email request@nwrdc.fsu.edu and a ticket will be generated on your behalf. If this is an emergency, or if your ticket requires after-hours or weekend attention, please call our 24x7 Operations Team at 850/645-3500. They will forward your ticket to on-call staff.

Should you encounter any issues accessing the Service Portal or entering a ticket, please contact Operations at the number above or at IT_support@nwrdc.fsu.edu. Please review the Service Portal User Guide for additional information.

NWRDC-State Data Center Service Requests

Please visit our Service Portal to enter a ticket. If you are unable to access the Service Portal or do not have an account, you can email nwrdc-sdc-support@nwrdc.fsu.edu and a ticket will be generated on your behalf. If this is an emergency, or if your ticket requires after-hours or weekend attention, please call our 24x7 Operations Team at 850-487-1746 or 877-299-7772. They will forward your ticket to on-call staff.

Please review the Service Portal User Guide for additional information. Should you encounter any issues accessing the Service Portal or entering a ticket, please contact the Help Desk at 850-487-1746 or 877-299-7772.

NWRDC Maintenance and Meetings Calendar

Tomorrow

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, October 2nd
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Wednesday, October 4th

NWRDC BaaS Maintenance in Atlanta
- Calendar: NWRDC Maintenance
- Start date: Wednesday, October 4th
- Start time: 09:00am
- End time: 08:00pm
- Northwest Regional Data Center (NWRDC) would like to inform you upcoming BaaS maintenanceService(s): Atlanta Backup and Recovery ServicesMaintenance Start Time: Wednesday, October 4, 2023 0900 (ET)Maintenance End Time: Wednesday, October 4, 2023 2000 (ET)Service Availability: Atlanta BaaS Service InterruptionDetails: We will be performing a hardware upgrade to the Data Domain in Atlanta. During the maintenance, this Atlanta Data Domain and Atlanta Backup and Recovery Services will be offline, and there will be no backup or recovery activities possible for the Atlanta Avamar or Atlanta Networker during the upgrade. We will make our best effort to keep the outage as short as possible. We thank you for your patience as we work to improve Backup and Recovery services at the data center. Questions?We are here to help. If you experience issues after the maintenance has concluded or have any questions, please contact the NWRDC Operations Team at (850) 645-3500, it_support@nwrdc.fsu.edu.
- Click for details on Google calendar.

Friday, October 6th

NWRDC Policy Board Meeting
- Calendar: NWRDC Meetings
- Start date: Friday, October 6th
- Start time: 02:00pm
- End time: 04:00pm
- Meeting of the NWRDC Policy Board. If you are interested in attending this meeting, please contact kate_wasson@nwrdc.fsu.edu.
- Click for details on Google calendar.

Monday, October 9th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, October 9th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, October 16th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, October 16th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, October 23rd

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, October 23rd
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, October 30th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, October 30th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, November 6th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, November 6th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

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Service Requests

NWRDC Service Requests

NWRDC-State Data Center Service Requests

NWRDC Service Catalog