Service Requests

NWRDC Service Requests

Please visit our Service Portal to enter a ticket. If you are unable to access the Service Portal or do not have an account, you can email request@nwrdc.fsu.edu and a ticket will be generated on your behalf. If this is an emergency, or if your ticket requires after-hours or weekend attention, please call our 24x7 Operations Team at 850/645-3500. They will forward your ticket to on-call staff.

Should you encounter any issues accessing the Service Portal or entering a ticket, please contact Operations at the number above or at IT_support@nwrdc.fsu.edu. Please review the Service Portal User Guide for additional information.

NWRDC-State Data Center Service Requests

Please visit our Service Portal to enter a ticket. If you are unable to access the Service Portal or do not have an account, you can email nwrdc-sdc-support@nwrdc.fsu.edu and a ticket will be generated on your behalf. If this is an emergency, or if your ticket requires after-hours or weekend attention, please call our 24x7 Operations Team at 850-487-1746 or 877-299-7772. They will forward your ticket to on-call staff.

Please review the Service Portal User Guide for additional information. Should you encounter any issues accessing the Service Portal or entering a ticket, please contact the Help Desk at 850-487-1746 or 877-299-7772.

NWRDC Maintenance and Meetings Calendar

Tuesday, March 28th

NWRDC CIS Virtual Environment Maintenance
- Calendar: NWRDC Maintenance
- Start date: Tuesday, March 28th
- Start time: 06:00am
- End time: 05:00pm
- Northwest Regional Data Center (NWRDC) would like to inform you of upcoming maintenance:Service(s): NWRDC Cloud Infrastructure Services for Tallahassee and AtlantaMaintenance Start Time: Tuesday, March 28, 2023 0600 (ET)Maintenance End Time: Friday, March 31, 2023 1700 (ET)Service Availability: No downtime nor performance impact is expectedDetails: NWRDC staff will be performing standard virtual center server appliance (VCSA) and host patching in the NWRDC Tallahassee and Atlanta virtual environments. Questions?We're here to help. If you experience issues after the maintenance has concluded or have any questions, please contact the NWRDC Operations Team at (850) 645-3500, it_support@nwrdc.fsu.edu
- Click for details on Google calendar.

Monday, April 3rd

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, April 3rd
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, April 10th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, April 10th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Friday, April 14th

NWRDC Management Committee Meeting
- Calendar: NWRDC Meetings
- Start date: Friday, April 14th
- Start time: 01:00pm
- End time: 02:00pm
- Monthly meeting of the NWRDC Management Committee. If you are interested in attending this meeting, please contact Kate_Wasson@nwrdc.fsu.edu.
- Click for details on Google calendar.

Monday, April 17th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, April 17th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, April 24th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, April 24th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Wednesday, April 26th

NWRDC Annual Mainframe Disaster Recovery Exercise
- Calendar: NWRDC Maintenance
- Start date: Wednesday, April 26th
- Start time: 08:00am
- End time: 08:00am
- Northwest Regional Data Center (NWRDC) will perform its annual Mainframe Disaster Recovery Exercise April 26, 2023 through April 28, 2023.Service(s): Mainframe Disaster Recovery Services TestingRecovery Start Time: Wednesday, April 26, 2023 - 0800 (ET)Customer Testing Start Time: Thursday, April 27, 2023 - 0800 (ET)Recovery End Time: Friday, April 28, 2023 - 0800 (ET)Details: April 26, 2023 is reserved for Ensono staff to restore and configure the Disaster Recovery environment. Customer testing begins Thursday, April 27 at 0800 ET and concludes at 0800 ET on Friday, April 28.Please let NWRDC know if you are planning to participate in the annual Mainframe Disaster Recovery exercise via email addressed to Mainframe-DR-Support@nwrdc.fsu.edu. Questions?We are here to help. If you have any questions, please contact the NWRDC Operations Team at (850) 645-3500, it_support@nwrdc.fsu.edu.
- Click for details on Google calendar.

Monday, May 1st

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, May 1st
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

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Service Requests

NWRDC Service Requests

NWRDC-State Data Center Service Requests

NWRDC Service Catalog