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Technical Support

OPERATORS AVAILABLE 24/7
Email Support
(850) 645-3500

Security Contact

(850) 645-3500
ISM@nwrdc.fsu.edu

Press Contact

(850) 645-3500
info@nwrdc.fsu.edu

For general information inquiries, please contact us at:

Northwest Regional Data Center
2048 East Paul Dirac Drive
Tallahassee, FL, 32310

Phone: (850) 645-3500
Fax: (850) 645-3555 Email: info@nwrdc.fsu.edu

If you need directions, please click here.

For NWRDC technical support in a specific area, please contact the following during normal business hours:

Click For Email	Phone Numbers
Mainframe Security	(850) 645-3506
CICS Issues	(850) 645-3506
DASD Requests	(850) 645-3505
DB2 Issues	(850) 645-3506
General Requests and Questions	(850) 645-3505
Printer Requests and problems	(850) 645-3505
Operating System issues	(850) 645-3505

For NWRDC Management, please contact the following during normal business hours:

Click For Email	Phone Numbers
Tim Brown, Executive Director	(850) 645-3521
Matt Stolk, Chief Technology Officer	(850) 645-3562
Dianna Norwood, Associate Director	(850) 645-3525

For software application support, please contact your agency's or school's help desks.

NWRDC Maintenance and Meetings Calendar

Tuesday, March 28th

NWRDC CIS Virtual Environment Maintenance
- Calendar: NWRDC Maintenance
- Start date: Tuesday, March 28th
- Start time: 06:00am
- End time: 05:00pm
- Northwest Regional Data Center (NWRDC) would like to inform you of upcoming maintenance:Service(s): NWRDC Cloud Infrastructure Services for Tallahassee and AtlantaMaintenance Start Time: Tuesday, March 28, 2023 0600 (ET)Maintenance End Time: Friday, March 31, 2023 1700 (ET)Service Availability: No downtime nor performance impact is expectedDetails: NWRDC staff will be performing standard virtual center server appliance (VCSA) and host patching in the NWRDC Tallahassee and Atlanta virtual environments. Questions?We're here to help. If you experience issues after the maintenance has concluded or have any questions, please contact the NWRDC Operations Team at (850) 645-3500, it_support@nwrdc.fsu.edu
- Click for details on Google calendar.

Monday, April 3rd

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, April 3rd
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, April 10th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, April 10th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Friday, April 14th

NWRDC Management Committee Meeting
- Calendar: NWRDC Meetings
- Start date: Friday, April 14th
- Start time: 01:00pm
- End time: 02:00pm
- Monthly meeting of the NWRDC Management Committee. If you are interested in attending this meeting, please contact Kate_Wasson@nwrdc.fsu.edu.
- Click for details on Google calendar.

Monday, April 17th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, April 17th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, April 24th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, April 24th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Wednesday, April 26th

NWRDC Annual Mainframe Disaster Recovery Exercise
- Calendar: NWRDC Maintenance
- Start date: Wednesday, April 26th
- Start time: 08:00am
- End time: 08:00am
- Northwest Regional Data Center (NWRDC) will perform its annual Mainframe Disaster Recovery Exercise April 26, 2023 through April 28, 2023.Service(s): Mainframe Disaster Recovery Services TestingRecovery Start Time: Wednesday, April 26, 2023 - 0800 (ET)Customer Testing Start Time: Thursday, April 27, 2023 - 0800 (ET)Recovery End Time: Friday, April 28, 2023 - 0800 (ET)Details: April 26, 2023 is reserved for Ensono staff to restore and configure the Disaster Recovery environment. Customer testing begins Thursday, April 27 at 0800 ET and concludes at 0800 ET on Friday, April 28.Please let NWRDC know if you are planning to participate in the annual Mainframe Disaster Recovery exercise via email addressed to Mainframe-DR-Support@nwrdc.fsu.edu. Questions?We are here to help. If you have any questions, please contact the NWRDC Operations Team at (850) 645-3500, it_support@nwrdc.fsu.edu.
- Click for details on Google calendar.

Monday, May 1st

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, May 1st
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.