Contact Us

Have a question?

Technical Support

OPERATORS AVAILABLE 24/7
Email Support
(850) 645-3500

Security Contact

(850) 645-3500
ISM@nwrdc.fsu.edu

Press Contact

(850) 645-3500
info@nwrdc.fsu.edu

For general information inquiries, please contact us at:

Northwest Regional Data Center
2048 East Paul Dirac Drive
Tallahassee, FL, 32310

Phone: (850) 645-3500
Fax: (850) 645-3555 Email: info@nwrdc.fsu.edu

If you need directions, please click here.

For NWRDC technical support in a specific area, please contact the following during normal business hours:

Click For Email	Phone Numbers
Mainframe Security	(850) 645-3506
CICS Issues	(850) 645-3506
DASD Requests	(850) 645-3505
DB2 Issues	(850) 645-3506
General Requests and Questions	(850) 645-3505
Printer Requests and problems	(850) 645-3505
Operating System issues	(850) 645-3505

For NWRDC Management, please contact the following during normal business hours:

Click For Email	Phone Numbers
Tim Brown, Executive Director	(850) 645-3521
Matt Stolk, Chief Technology Officer	(850) 645-3562
Dianna Norwood, Associate Director	(850) 645-3525

For software application support, please contact your agency's or school's help desks.

NWRDC Maintenance and Meetings Calendar

Tomorrow

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, October 2nd
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Wednesday, October 4th

NWRDC BaaS Maintenance in Atlanta
- Calendar: NWRDC Maintenance
- Start date: Wednesday, October 4th
- Start time: 09:00am
- End time: 08:00pm
- Northwest Regional Data Center (NWRDC) would like to inform you upcoming BaaS maintenanceService(s): Atlanta Backup and Recovery ServicesMaintenance Start Time: Wednesday, October 4, 2023 0900 (ET)Maintenance End Time: Wednesday, October 4, 2023 2000 (ET)Service Availability: Atlanta BaaS Service InterruptionDetails: We will be performing a hardware upgrade to the Data Domain in Atlanta. During the maintenance, this Atlanta Data Domain and Atlanta Backup and Recovery Services will be offline, and there will be no backup or recovery activities possible for the Atlanta Avamar or Atlanta Networker during the upgrade. We will make our best effort to keep the outage as short as possible. We thank you for your patience as we work to improve Backup and Recovery services at the data center. Questions?We are here to help. If you experience issues after the maintenance has concluded or have any questions, please contact the NWRDC Operations Team at (850) 645-3500, it_support@nwrdc.fsu.edu.
- Click for details on Google calendar.

Friday, October 6th

NWRDC Policy Board Meeting
- Calendar: NWRDC Meetings
- Start date: Friday, October 6th
- Start time: 02:00pm
- End time: 04:00pm
- Meeting of the NWRDC Policy Board. If you are interested in attending this meeting, please contact kate_wasson@nwrdc.fsu.edu.
- Click for details on Google calendar.

Monday, October 9th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, October 9th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, October 16th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, October 16th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, October 23rd

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, October 23rd
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, October 30th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, October 30th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.

Monday, November 6th

Mainframe IPL
- Calendar: NWRDC Maintenance
- Where: NWRDC
- Start date: Monday, November 6th
- Start time: 02:00am
- End time: 06:00am
- Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
- Click for details on Google calendar.