NWRDC Service Catalog for Fiscal Year 2020-2021

The 2020-2021 Service Catalog is a compilation of the services NWRDC currently has to offer. Its purpose is to clearly and consistently describe the services and make it easy to identify which NWRDC service(s) would better support your organization in meeting its mission. If your organization has a need not listed in our catalog, please contact us at info@nwrdc.fsu.edu. We are constantly investigating new and emerging technologies with customers’ current and future needs in mind.  All services contained within this catalog have been competitively sourced per Florida Statute 287, BOG Regulation 18.001, and FSU Regulation 2.015.  

Index


Facilities Services


Service DescriptionBilling UnitRateExtended Service Description
CJIS Certified Raised Floor Spaceper square foot per month$37.62Environmentally controlled raised floor space in the Menard Computing Suite, a CJIS certified environment.  Electrical is provided separately through the Electrical Circuit Per Amp rate and is available in standard increments of 15, 20, 30, 50, or 60-amps.  Each standard rack takes 16 sq ft of raised floor space, non-standard rack may incur additional charges.
Raised Floor Spaceper square foot per month$37.62Environmentally controlled raised floor space in the computer room.  Electrical is provided separately through the Electrical Circuit Per Amp rate and is available in standard increments of 15, 20, 30, 50, or 60-amps.  Each standard rack takes 16 sq ft of raised floor space, non-standard rack may incur additional charges.
Electrical Circuit - 15 Ampper amp per circuit per month$19.28The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits).  Floor space will be charged separately.
Electrical Circuit - 20 Ampper amp per circuit per month$25.71The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits).  Floor space will be charged separately.
Electrical Circuit - 30 Ampper amp per circuit per month$38.57The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits).  Floor space will be charged separately.
Electrical Circuit - 50 Ampper amp per circuit per month$64.27The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits).  Floor space will be charged separately.
Electrical Circuit - 60 Ampper amp per circuit per month$77.12The Electrical Circuit Per Amp Allocated allows a customer to procure electrical circuits in allocated increments based on standard in rack electrical needs, (15, 20, 30, 50, or 60-amp circuits).  Floor space will be charged separately.
Collocation Support and Monitoringper hour per month$158.52Includes physical security, receiving equipment, inventory control, after hours access, system monitoring (visual), smart hands, and phone support.  NWRDC has 24x7 on-site coverage.
Off-site Collocation per quoteper quoteOffsite facility providing an extension of NWRDC for alternate production processing, colocation, and disaster recovery services with highly reliable power and cooling, diversified network, and multi-layered security.
Electrical Circuits Installationper circuitper quoteSet up and installation service on electrical circuits.

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Infrastructure  Services


Service DescriptionBilling UnitRateExtended Service Description
Cloud Infrastructure Serviceper CMB per month$21.60This service is priced per Compute Memory Bundle (CMB), which consists of 1Ghz processing power and 2GB of RAM.  These CMBs are guaranteed resources within NWRDC's Cloud Infrastructure Services located at either Tallahassee or Atlanta sites. The customer has the ability to choose the amount of over allocation and priority within their resource pool. In addition, CMBs can be used to build as many virtual machines as the customer would like.
Standard Physical Server (Option 1)per quoteper quoteThis standard physical server is configured as Low CPU / Low  Memory:
2.50 Ghz E5-2609 v2 4c/10MB Xeon Proc (dual)
64GB RAM (8x 8GB DDR3-1866-Mhz RDIMM/PC3-14900)
Dual 20 GB Converged Fabric interface
Boot from SAN – 2 local drives optional
Standard Physical Server (Option 2)per quoteper quoteThis standard physical server is configured as Med CPU / Med Memory:
2.0 Ghz E5-2640 v2 8c/20MB Xeon Proc (dual)
128GB RAM (8x 16GB DDR3-1866-Mhz RDIMM/PC3-14900)
Dual 20 GB Converged Fabric interface
Boot from SAN – 2 local drives optional
Standard Physical Server (Option 3)per quoteper quoteThis standard physical server is configured as HIGH CPU / High Memory:
2.70 Ghz E5-4650 8c/20MB Xeon Proc (quad)
512GB RAM (32x 16GB DDR3-1600-Mhz RDIMM/PC3-12800)
Dual 20 GB Converged Fabric interface (LOM)
Dual 40 GB Converged Fabric interface (VIC)
Boot from SAN – 4 local drives optional
Custom Physical Server Configurationsper quoteper quoteCustomized physical server configuration includes options for processing power, RAM, local storage, and flash storage.

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Storage and Recovery Services


Service DescriptionBilling UnitRateExtended Service Description
Backup as a Service per GB per month$0.16CJIS compliant, cloud-based data backup and recovery service available as a consumption model. Rate is based upon capacity stored on disk post-process deduplication. All licensing for operating systems and applications are included. Encryption licenses for data encryption in flight and at rest are also included.  Service is available at both Tallahassee and Atlanta sites.
Backup as a Service (local dedicated appliance)per GB per month$0.12Data backup and recovery service available as a local appliance at your location. Rate is based upon a minimum capacity of 25.5TB post-process deduplication. All licensing for operating systems and applications are included.
Enterprise Storageper GB per month$0.09Provides high performance, fiber channel connected, block level storage which can be used within a customer's or NWRDC's physical or virtual environments.  This storage platform is fully encrypted and utilizes solid state disks to maximize performance.  This storage platform is available at both Tallahassee and Atlanta sites.
Remote Replicationper GB per month$0.04Software license is for usable capacity in GB.  This rate will be needed for both the target and the source locations.
Internal Replicationper GB per month$0.04Software license is for usable capacity in GB.  This rate will be needed for both the target and the source locations.
Fibre Channel Portsper port per month$46.4816GB fibre channel ports for Open Systems connectivity and ports for remote replication to either Tallahassee or Atlanta site.
DRaaS Virtualper server per month$37.47Software licenses that allow replication and Disaster Recovery of virtual servers from a customer virtual environment to NWRDC's virtual environment or from one of NWRDC's sites to another.
DRaaS Physicalper quoteper quoteSoftware licenses that allow replication and Disaster Recovery of physical servers from a customer environment to NWRDC's environment or from one of NWRDC's sites to another.

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Network Services


Service DescriptionBilling UnitRateExtended Service Description
MAN Wave 1Gbper Gb per month$959.65Cost per 1 Gb for the CenturyLink 10Gb Wave Connection used to connect from FLR to CenturyLink.
Network 10 Gb Fiber Portper port per month$145.2610Gb network port.  This could be a fabric, edge or standard 10GB network port.  Port location and type will be determined and assigned by the NWRDC Network Team. 
Network 1Gb Portper port per month$134.761Gb network port.  This could be a fabric, edge or standard 1GB network port.  Port location and type will be determined and assigned by the NWRDC Network Team. 
Network 40 Gb Portper port per month$453.4640Gb fabric ports in the NWRDC network fabric.  Port location and type will be determined and assigned by the NWRDC Network Team. .
Commodity Internet Accessper Mbps per month$6.70Commodity Internet Access through NWRDC Bandwidth.
Next Gen Firewall Servicesper unit$168.97NG Firewall Services context providing IDS/IPS, VPN, L7 Inspection capabilities and advanced threat protection.
Tallahassee Fiber Loop Right To Use Feeper month$386.67Access to 1 pair of dark fiber on NWRDC-owned Tallahassee Fiber Loop.
Tallahassee Fiber Loop Right To Use Fee - Expansionper month$921.46Access to 1 pair of dark fiber on NWRDC-owned Tallahassee Fiber Loop Expansion.
Tallahassee Fiber Loop Maintenance Feeper monthper quoteMaintenance service provided by NWRDC to Tallahassee Fiber Loop customers.
Tallahassee Fiber Loop One-Time Start Up Feeone timeper quoteSetup and configuration for Tallahassee Fiber Loop connection.

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Managed Services


Service DescriptionBilling UnitRateExtended Service Description
Managed Service - System Administrator (Server)per server per month$149.63

Managed services for physical/virtual servers, priced based on server count.  This includes server installation, build, configure, patch, maintenance, and troubleshooting of server hardware and OS.  Also included are the Patch Management and Monitoring Toolsets.

Managed Service - System Administrator (Virtual Host)per host per month$506.63Managed services for virtual host, priced based on host count.  This includes server installation, build, configure, patch, maintenance, and troubleshooting of server hardware and OS.  Also included is the Monitoring Toolset.
Patch Management Toolsetper system per month$6.53The core of NWRDCs patch management service is maintaining our clients OS security posture IAW policy. This includes the deployment of relevant security releases for OS and firmware across the various hardware and OS types
Infrastructure Monitoring Toolsetper system per month
$8.45
Consists of an entitlement to monitor one endpoint using NWRDC's Enterprise Monitoring toolset.  This tool is capable of on prem and cloud based monitoring.  Customers may need to provide resources to run a proxy.
Personnelper hour per month$80.19Professional technical services offered by NWRDC.
Managed Service - Storage Administratorper month$9,963.58Managed services for storage administration.  This includes the provisioning and maintenance of storage and the storage network in the customer's environment.
Managed Service - Backup Administratorper server$36.23NWRDC provided backup software management and administration in support of our customer's requirements for server backup, retention, and restoration.  Backup administration includes the policy management, monitoring, patching and management of the backup infrastructure for both physical and virtual servers.
Managed Service - Network Administratorper month$9,963.58Managed services for network administration.  This includes the installation, configuration, and maintenance of switches, routers, and firewalls.
Managed Service - Operatorper month$5,601.71Managed services for operation service.
Managed Service - System Administrator
 
per month$9,963.58Managed services for customers transitioning to our managed services category.  In the second year, customers will be moved to the per server/per host rate structure.

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Mainframe Services

IBM Processing (zSeries, z/OS Operating System)


Service DescriptionBilling UnitRateExtended Service Description
Mainframe Processing Flat RatePricing PolicyBatch and interactive processing are available on a 24/7/365 basis. Jobs can be submitted manually by the user or scheduled to run. Storage and disaster recovery services included.

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Partner Services


TelaForce End-User Support Services


Service DescriptionBilling UnitRateExtended Service Description

Staff Augmentation/Special Projects

Per PositionPer Quote
 
Service Desk SupportPer ContactPer QuoteCalls are answered by trained staff with an emphasis on resolving all questions and issues on first contact without the need for transfers, call-backs or dispatching of field technicians. Service desk supports end-user computing devices including traditional PCs, tablets and smartphones. As this service continues to grow, future discounts may apply.  Pricing is also available for a pre-defined number of calls.   Please contact us for a quote.

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Cyxtera and CenturyLink Services


NWRDC has entered into a strategic public/private partnership with CenturyLink and its Atlanta Data Center Facility to extend its secure raised floor space, power and network services to all of our customers at competitive rate. More information can be found here.  In addition to these facility services, NWRDC customers can also utilize CenturyLink’s global cloud services.  Services include, but are not limited to, Cloud IaaS, DRaaS, Cloud Storage, and DDoS mitigation services.  All services can be purchased conveniently through NWRDC utilizing existing contracts which leverage bulk discounts.  Sample solutions are below. Please contact NWRDC to discuss the full range of CenturyLink Services.
 
Service DescriptionBilling UnitRateExtended Service Description
Out-of-State Colocation Services
Per Quote
Per Quote
Secure out-of-the-state data center facility offering private caged environments.  Many high bandwidth connectivity options are available, including Florida Lambda Rail (FLR).
CenturyLink Global Cloud Services
Per Quote
Per Quote
NWRDC has the ability to offer CenturyLink's global cloud services through its existing contract.  Cloud IaaS, DRaaS, Cloud Storage, and DDoS mitigation services are a few examples.  Please contact NWRDC staff to discuss other available services.

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SecureWorks Security Services


Service DescriptionBilling UnitSample RateExtended Service Description
Penetration TestPer IP Count Per test
IP CountPer TestPer Retest
5$6,037.60$1,334.13
10$7,350.12$1,600.95
25$11,287.68$2,401.43
50$15,750.24$3,201.91
100$22,575.33$4,802.86
150$25,725.39$5,336.50

This service is offered through our partnership with Dell SecureWorks. It is designed to assist you in evaluating your network as well as identifying vulnerable information assets.  This pricing is provided only as an estimate, as each engagement is customized to your organization’s unique needs. The retest is highly recommended to confirm issues have been properly remediated.  Please contact NWRDC for a specific estimate.

 
SecureWorks Bundled Pricing
 
These are sample bundles.  SecureWorks provides for a wide range of services that can be grouped together to meet a customer's needs.
 
Service DescriptionBilling UnitSample RateExtended Service Description
Sample Bundle 1
Per Quote
$12,218.50
Proposed Coverage:
  • iSensor IPS/IDS – Monitor traffic with threat alerting without touching the existing firewall
  • AETD (Red Cloak) – Advance threat detection for 25 critical Windows server/desktops
  • QualysGuard Express: VM: Gold – Managed scanning services for 8 external IPs
Sample Bundle 2
Per Quote$12,322.64
Proposed Coverage:
  • NG FireWall Monitoring – Monitor traffic with threat alerting
  • AETD (Red Cloak) – Advance threat detection for 25 critical Windows server/desktops
  • QualysGuard Express: VM: Gold – Managed scanning services for 8 external IPs
Sample Bundle 3
Per Quote
$15,968.55
Proposed Coverage:
  • NG FireWall Monitoring – Monitor traffic with threat alerting
  • AETD (Red Cloak) – Advance threat detection for 50 critical Windows server/desktops
  • QualysGuard Express: VM: Bronze – Managed scanning services for 16 external IPs
Sample Bundle 4
Per Quote
$22,399.68
Proposed Coverage:
  • NG FireWall Managed Device – Manage device/monitor traffic with threat alerting
  • AETD (Red Cloak) – Advance threat detection for 50 critical Windows server/desktops
  • QualysGuard Express: VM: Bronze – Managed scanning services for 16 External IPs

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ForeScout Discovery Tools


NWRDC has partnered with SHI International to bring the ForeScout CounterACT® solution to our service catalog.  

Service DescriptionBilling Unit RateExtended Service Description
Per Quote
Per Quote
Based on ForeScout’s CounterAct solution, this service dynamically identifies and evaluates network endpoints the instant they connect to your network.  Your overall security can be enhanced by integrating this service with your ITSM, CMDB, SIEM, or other existing tools.  This can be provided as a self-managed service or managed service through our business partners.

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Cloud Solutions Provider Program


NWRDC is now a Microsoft Cloud Services Provider (CSP).

Service DescriptionBilling Unit RateExtended Service Description
Microsoft Cloud Services Provider (CSP)Per QuotePer QuoteIn partnership with SHI International, NWRDC can support your entire Azure lifecycle from start to finish at competitive rates.

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Symantec Cyber Security Products


NWRDC has partnered with Symantec to bring their cyber security products to our service catalog.

Service DescriptionBilling Unit RateExtended Service Description
Symantec Cyber Security ProductsPer QuotePer QuoteSpecial pricing on Symantec's cyber security products through NWRDC.

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Amazon Web Services


NWRDC has partnered with AWS to bring their cloud computing offerings to our service catalog.

Service DescriptionBilling Unit RateExtended Service Description
Amazon Web ServicesPer QuotePer QuoteThe AWS partnership brings services such as Amazon Elastic Cloud Compute (Amazon EC2), Amazon Simple Storage Service (Amazon S3), Cloud Endure disaster recovery as a service (CE DRaaS), and VMware Cloud on AWS (VMC), as well as over 180 other state-of-the-art cloud computing offerings to our public sector customers. These comprehensive cloud computing solutions will help strengthen compliance with the State of Florida’s Cloud First Initiative.

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Proofpoint Security Services


NWRDC has partnered with Proofpoint to bring their security offerings to our service catalog.

Service DescriptionBilling Unit RateExtended Service Description
Proofpoint Security ServicesPer QuotePer QuoteChoose from Proofpoint's full range of solutions, including email protection, threat protection, security awareness training, information protection, cloud app security, digital risk protection, and archiving and compliance.

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