NWRDC Service Catalog for Fiscal Year 2018-2019

The 2018-2019 Service Catalog is a compilation of the services NWRDC currently has to offer. Its purpose is to clearly and consistently describe the services and make it easy to identify which NWRDC service(s) would better support your organization in meeting its mission. If your organization has a need not listed in our catalog, please contact us at info@nwrdc.fsu.edu. We are constantly investigating new and emerging technologies with customers’ current and future needs in mind.

Index


Facilities Services


Service DescriptionBilling UnitRateExtended Service Description
Raised Floor Spaceper square foot per month$42.55Environmentally controlled raised floor space in the computer room with up to two (2) single phase 30 amp electrical circuits, two (2) three phase 30 amp circuits or one (1) three phase 60 amp circuit per standard rack.  Additional power charges apply for additional circuits at the current "Electrical Circuit Surcharge" rate.  Each standard rack takes 16 sq ft of raised floor space, non-standard rack may incur additional charges.
Electrical Circuit Surchargeper circuit per month$82.69Applies for circuits above and beyond what is included in the raised floor space rate.
Collocation Support and Monitoringper hour per month$49.14Includes physical security, receiving equipment, inventory control, after hours access, system monitoring (visual), smart hands, and phone support.  NWRDC has 24x7 on-site coverage.
Off-site Collocation per quoteper quoteOffsite facility providing an extension of NWRDC for alternate production processing, colocation, and disaster recovery services with highly reliable power and cooling, diversified network, and multi-layered security.
Electrical Circuits Installationper circuitper quoteSet up and installation service on electrical circuits.

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Infrastructure  Services


Service DescriptionBilling UnitRateExtended Service Description
Cloud Infrastructure Serviceper CMB per month$25.40This service is priced per Compute Memory Bundle (CMB), which consists of 1Ghz processing power and 2GB of RAM.  These CMBs are guaranteed resources within NWRDC's Cloud Infrastructure Services located at either Tallahassee or Atlanta sites. The customer has the ability to choose the amount of over allocation and priority within their resource pool. In addition, CMBs can be used to build as many virtual machines as the customer would like.
Standard Physical Server (Option 1)per quoteper quoteThis standard physical server is configured as Low CPU / Low  Memory:
2.50 Ghz E5-2609 v2 4c/10MB Xeon Proc (dual)
64GB RAM (8x 8GB DDR3-1866-Mhz RDIMM/PC3-14900)
Dual 20 GB Converged Fabric interface
Boot from SAN – 2 local drives optional
Standard Physical Server (Option 2)per quoteper quoteThis standard physical server is configured as Med CPU / Med Memory:
2.0 Ghz E5-2640 v2 8c/20MB Xeon Proc (dual)
128GB RAM (8x 16GB DDR3-1866-Mhz RDIMM/PC3-14900)
Dual 20 GB Converged Fabric interface
Boot from SAN – 2 local drives optional
Standard Physical Server (Option 3)per quoteper quoteThis standard physical server is configured as HIGH CPU / High Memory:
2.70 Ghz E5-4650 8c/20MB Xeon Proc (quad)
512GB RAM (32x 16GB DDR3-1600-Mhz RDIMM/PC3-12800)
Dual 20 GB Converged Fabric interface (LOM)
Dual 40 GB Converged Fabric interface (VIC)
Boot from SAN – 4 local drives optional
Custom Physical Server Configurationsper quoteper quoteCustomized physical server configuration includes options for processing power, RAM, local storage, and flash storage.

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Storage and Recovery Services


Service DescriptionBilling UnitRateExtended Service Description
Backup as a Service per GB per month$0.16Cloud-based data backup and recovery service available as an on-demand model. Rate is based upon capacity used post-process deduplication. All licensing for operating systems and applications are included. Service is available at both Tallahassee and Atlanta sites.
Backup as a Service (local dedicated appliance)per GB per month$0.12Data backup and recovery service available as a local appliance at your location. Rate is based upon a minimum capacity of 25.5TB post-process deduplication. All licensing for operating systems and applications are included.
Enterprise Storageper GB per month$0.10Provides high performance, fiber channel connected, block level storage which can be used within a customer's or NWRDC's physical or virtual environments.  This storage platform is fully encrypted and uses deduplication and compression to optimize utilization.  This storage platform is available at both Tallahassee and Atlanta sites.
Uncompressible Storageper GB per month$0.18Provides high performance, fiber channel connected, block level storage which can be used within a customer's or NWRDC's physical or virtual environments.  This storage platform is fully encrypted but does not provide deduplication or compression.  This storage platform  is available at both Tallahassee and Atlanta sites.
Remote Replicationper GB per month$0.04Software license is for usable capacity in GB.  This rate will be needed for both the target and the source locations.
Internal Replicationper GB per month$0.04Software license is for usable capacity in GB.  This rate will be needed for both the target and the source locations.
Fibre Channel Portsper port per month$46.318-GB fibre channel ports for Open Systems connectivity and ports for remote replication to either Tallahassee or Atlanta site.
DRaaS Virtualper server per month$39.41Software licenses that allow replication and Disaster Recovery of virtual servers from a customer virtual environment to NWRDC's virtual environment or from one of NWRDC's sites to another.
DRaaS Physicalper quoteper quoteSoftware licenses that allow replication and Disaster Recovery of physical servers from a customer environment to NWRDC's environment or from one of NWRDC's sites to another.

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Network Services


Service DescriptionBilling UnitRateExtended Service Description
MAN Wave 1Gbper Gb per month$655.91Cost per 1Gb for the CenturyLink 10Gb Wave Connection used to connect from FLR to CenturyLink.
Network 10Gb Fiber Portper port per month$160.30Provide a 10Gb fiber channel port to NWRDC network in Tallahassee or at Atlanta site.
Network 1Gb Port per port per month$134.14Provide a 1Gb fiber channel or copper port to NWRDC network in Tallahassee or at Atlanta site.
Commodity Internet Accessper Mbps per month$7.87Commodity Internet Access through NWRDC Bandwidth.
Network VPN Tunnel per tunnel per month$61.21IPSEC VPN tunnel from NWRDC to Customer site for remote access over the internet to resources located at NWRDC.
Next Gen Firewall Servicesper unit$148.79NG Firewall Services context providing IDS/IPS, VPN, L7 Inspection capabilities and advanced threat protection.
Tallahassee Fiber Loop Right To Use Feeper month$533.03Access to 1 pair of dark fiber on NWRDC-owned Tallahassee Fiber Loop.
Tallahassee Fiber Loop Right To Use Fee - Expansionper month$2,626.08Access to 1 pair of dark fiber on NWRDC-owned Tallahassee Fiber Loop Expansion.
Tallahassee Fiber Loop Maintenance Feeper monthper quoteMaintenance service provided by NWRDC to Tallahassee Fiber Loop customers.
Tallahassee Fiber Loop One-Time Start Up Feeone timeper quoteSetup and configuration for Tallahassee Fiber Loop connection.

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Managed Services


Service DescriptionBilling UnitRateExtended Service Description
Managed Service - System Administrator (Server)per server per month$138.24

Managed services for physical/virtual servers, priced based on server count.  This includes server installation, build, configure, patch, maintenance, and troubleshooting of server hardware and OS.  Also included are the Patch Management and Monitoring Toolsets.

Managed Service - System Administrator (Virtual Host)per host per month$465.92Managed services for virtual host, priced based on host count.  This includes server installation, build, configure, patch, maintenance, and troubleshooting of server hardware and OS.  Also included is the Monitoring Toolset.
Patch Management Toolsetper system per month$5.96Operating Systems patch management software per server.
Infrastructure Monitoring Toolsetper system per month
$7.22
Infrastructure monitoring services per device.
Personnelper hour per month$70.59Professional technical services offered by NWRDC.
Managed Service - Storage Administratorper month$9,411.87Managed services for storage administration.  This includes the provisioning and maintenance of storage and the storage network in the customer's environment.
Managed Service - Backup Administratorper month$9,411.87NWRDC provided backup software management and administration in support of our customer's requirements for server backup, retention, and restoration.  Backup administration includes the policy management, monitoring, patching and management of the backup infrastructure for both physical and virtual servers.
Managed Service - Network Administratorper month$9,411.87Managed services for network administration.  This includes the installation, configuration, and maintenance of switches, routers, and firewalls.
Managed Service - Operatorper month$5,396.14Managed services for operation service.
Managed Service - System Administrator
 
per month$9,411.87Managed services for customers transitioning to our managed services category.  In the second year, customers will be moved to the per server/per host rate structure.

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Mainframe Services

IBM Processing (zSeries, z/OS Operating System)


Service DescriptionBilling UnitRateExtended Service Description
Mainframe Processing Flat RatePricing PolicyBatch and interactive processing are available on a 24/7/365 basis. Jobs can be submitted manually by the user or scheduled to run. Storage and disaster recovery services included.

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Partner Services


TelaForce End-User Support Services


Service DescriptionBilling UnitRateExtended Service Description

Seat Management

Per Seat$19.69

TelaForce's basic package of services to support end-user devices includes:  Service Desk Support, Deskside Support, Installations/Moves/Adds/Changes (IMACs), Asset Management, and Performance Dashboards.  As this service continues to grow, future discounts may apply.

Service Desk SupportPer User$12.44

TelaForce's Service Desk is available as part of the full Seat Management package above, or can be purchased separately. Calls are answered by trained staff with an emphasis on resolving all questions and issues on first contact without the need for transfers, call-backs or dispatching of field technicians.  Service desk supports end-user computing devices including traditional PCs, tablets and smart phones.  As this service continues to grow, future discounts may apply.


Pricing is also available for a pre-defined number of calls.  Please contact us for a quote.

 

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CenturyLink Services


NWRDC has entered into a strategic public/private partnership with CenturyLink and its Atlanta Data Center Facility to extend its secure raised floor space, power and network services to all of our customers at competitive rate. More information can be found here.  In addition to these facility services, NWRDC customers can also utilize CenturyLink’s global cloud services.  Services include, but are not limited to, Cloud IaaS, DRaaS, Cloud Storage, and DDoS mitigation services.  All services can be purchased conveniently through NWRDC utilizing existing contracts which leverage bulk discounts.  Sample solutions are below. Please contact NWRDC to discuss the full range of CenturyLink Services.
 
Service DescriptionBilling UnitRateExtended Service Description
Out-of-State Colocation Services
Per Quote
Per Quote
Secure out-of-the-state data center facility offering private caged environments.  Many high bandwidth connectivity options are available, including Florida Lambda Rail (FLR).
CenturyLink Global Cloud Services
Per Quote
Per Quote
NWRDC has the ability to offer CenturyLink's global cloud services through its existing contract.  Cloud IaaS, DRaaS, Cloud Storage, and DDoS mitigation services are a few examples.  Please contact NWRDC staff to discuss other available services.

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SecureWorks Security Services


Service DescriptionBilling UnitSample RateExtended Service Description
Penetration TestPer IP Count Per test
IP CountPer TestPer Retest
5$6,037.60$1,334.13
10$7,350.12$1,600.95
25$11,287.68$2,401.43
50$15,750.24$3,201.91
100$22,575.33$4,802.86
150$25,725.39$5,336.50

This service is offered through our partnership with Dell SecureWorks. It is designed to assist you in evaluating your network as well as identifying vulnerable information assets.  This pricing is provided only as an estimate, as each engagement is customized to your organization’s unique needs. The retest is highly recommended to confirm issues have been properly remediated.  Please contact NWRDC for a specific estimate.

 
SecureWorks Bundled Pricing
 
These are sample bundles.  SecureWorks provides for a wide range of services that can be grouped together to meet a customer's needs.
 
Service DescriptionBilling UnitSample RateExtended Service Description
Sample Bundle 1
Per Quote
$12,218.50
Proposed Coverage:
  • iSensor IPS/IDS – Monitor traffic with threat alerting without touching the existing firewall
  • AETD (Red Cloak) – Advance threat detection for 25 critical Windows server/desktops
  • QualysGuard Express: VM: Gold – Managed scanning services for 8 external IPs
Sample Bundle 2
Per Quote$12,322.64
Proposed Coverage:
  • NG FireWall Monitoring – Monitor traffic with threat alerting
  • AETD (Red Cloak) – Advance threat detection for 25 critical Windows server/desktops
  • QualysGuard Express: VM: Gold – Managed scanning services for 8 external IPs
Sample Bundle 3
Per Quote
$15,968.55
Proposed Coverage:
  • NG FireWall Monitoring – Monitor traffic with threat alerting
  • AETD (Red Cloak) – Advance threat detection for 50 critical Windows server/desktops
  • QualysGuard Express: VM: Bronze – Managed scanning services for 16 external IPs
Sample Bundle 4
Per Quote
$22,399.68
Proposed Coverage:
  • NG FireWall Managed Device – Manage device/monitor traffic with threat alerting
  • AETD (Red Cloak) – Advance threat detection for 50 critical Windows server/desktops
  • QualysGuard Express: VM: Bronze – Managed scanning services for 16 External IPs

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ForeScout Discovery Tools


NWRDC has partnered with SHI International to bring the ForeScout CounterACT® solution to our service catalog.  

Service DescriptionBilling Unit RateExtended Service Description
Per Quote
Per Quote
Based on ForeScout’s CounterAct solution, this service dynamically identifies and evaluates network endpoints the instant they connect to your network.  Your overall security can be enhanced by integrating this service with your ITSM, CMDB, SIEM, or other existing tools.  This can be provided as a self-managed service or managed service through our business partners.

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