Presented at the 2016 FAEDS Conference by NWRDC Executive Director Tim Brown, CISSP, CISA.
Sunday, May 20th
Northwest Regional Data Center (NWRDC) would like to inform you of upcoming maintenance:
Service(s): Telephones
Start Time: Sunday, May 20, 2018 2000 (EST)
End Time: Thursday, May 24, 2018 2300 (EST)
Service Availability: Intermittent during late evening hours
Details: Florida State University, NWRDC’s host institution, will be performing required maintenance on our VoIP telephone system from 8PM – 11PM, Sunday thru Thursday, May 20th – 24th . During this maintenance our customers may experience issues with call connectivity and voicemail accessibility. If you experience issues, please reach us via cellular phone at (850)694-0085
Questions?
We're here to help. If you experience issues during this maintenance period please contact the NWRDC Operations Team by emailing it_support@nwrdc.fsu.edu.
Saturday, May 26th
Northwest Regional Data Center (NWRDC) would like to inform you of upcoming network maintenance:
Service(s): NWRDC Atlanta Services Outage
Maintenance Start Time: Saturday, May 26, 2018, 0600 (EST)
Maintenance End Time: Saturday, May 26, 2018, 1800 (EST)
Service Availability: All NWRDC services in Atlanta will be unavailable
Details: NWRDC staff will be relocating all NWRDC equipment within the facility. During this maintenance all NWRDC services in Atlanta will be down. This includes network connectivity for all customers that reach FLR through NWRDC as well as NWRDC’s ATL virtual, storage, and BaaS environments. Actual outage lengths for each service may vary. Notifications will be sent prior to maintence as well as once it has been concluded.
Questions?
We are here to help. If you experience issues after the maintenance has concluded or have any questions, please contact the NWRDC Operations Team at (850) 645-3500, it_support@nwrdc.fsu.edu.
Trenda Bradwell
IT SUPPORT
NWRDC
850-645-3500
Service(s): NWRDC ITSM Solution Maintenance
Maintenance Start Time: Saturday, May 26, 2018 0900 (EDT)
Maintenance End Time: Monday, May 28, 2018 1800 (EDT)
Service Availability: No service impact will result from this maintenance.
Details: NWRDC will be transitioning Information Technology Service Management (ITSM) solutions, moving from Remedyforce to ServiceNow. This change will allow us to build upon our existing ITSM processes while leveraging the platform for process expansion and partner integration.
The initial ServiceNow solution will build upon our existing Incident and Change Management processes. Upcoming features offered will include: a service portal where you can log in to submit a service request and track the life cycle of that request; a knowledge base full of informational and technical articles relative to our services; and the ability to request a quote. Additional features will be added over time.
This transition will take place Saturday, May 26, through Monday, May 28. All tickets opened in our current ITSM solution will be migrated during that window. If you have an open ticket at the time of migration, you will receive notification of ticket closure from our Remedyforce system. You will then receive notification of a new ticket being opened on your behalf from nwrdc@service-now.com, the email address of our ServiceNow system.
Upon go-live on May 29, you may continue to submit requests to NWRDC just as you have previously. Additional information on the new request process will be provided at a later date.
NWRDC is excited about this transition and we look forward to serving you more efficiently with ServiceNow.
Questions?
Should you have any questions about this transition or the new system, feel free to reach out to Derick Jackson, ITSM/Project Management Specialist, and he will be happy to assist you. He can be reached at derick_jackson@nwrdc.fsu.edu or (850) 645-3591.
Monday, May 28th
Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
Northwest Regional Data Center (NWRDC) would like to inform you of upcoming maintenance:
Service(s): NWRDC Facility Electrical Work
Maintenance Start Time: Saturday, June 2nd, 2018 – 0730 (ET)
Maintenance End Time: Saturday, June 2nd, 2018 – 1200 (ET)
Service Availability: No downtime Expected
Details: Customer electrical installation and removal of deactivated cables.
Questions?
We're here to help. If you experience issues after the maintenance has concluded or have any questions, please contact the NWRDC Operations Team at (850)645-3500,
it_support@nwrdc.fsu.edu.
Monday, June 4th
Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
Monday, June 11th
Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
Monday, June 18th
Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
Monday, June 25th
Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
Monday, July 2nd
Mainframe system time begins at 2:00AM Monday mornings. The system is shutdown to a minimal state to allow for a pristine snapshot of all DASD volumes. Maintenance and upgrades are typically scheduled during this time as well. An IPL is performed before production services are made available by 6:00AM.
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